About itSMF Gulf


The guideline of itSMF Gulf relies on two principles: non-profit and openness (to anyone willing to participate).

Main goal of itSMF for the Gulf is to create awareness and share knowledge based on Best Practice Service Management.

Market awareness is still low but itSMF is making a lot of noise and we all intend to pursue louder and louder.

In order to actively promote Best Practice Service Management, itSMF for the Gulf will need sponsors.
Global members, as they are IT market leaders, help a lot. We aim to recruit them all at a local level as sponsors.

itSMF Gulf direct coverage will include Saudi Arabia, U.A.E., Kuwait, Bahrain, Qatar and Oman. Until other countries in the Middle East establish local itSMF chapters, the Gulf chapter will support these countries with its

What is the itSMF?

The IT Service Management Forum (itSMF) is the only internationally recognized and independent organisation dedicated to IT Service Management. It is a not-for-profit organisation, wholly owned, and principally operated, by its membership.

The itSMF is a major influence on, and contributor to, industry “best practice” and Standards worldwide, working in partnership with a wide range of governmental and standards bodies worldwide.

Formed in the UK in 1991, there are now national chapters in an ever-increasing number of countries.

Our Charter


itSMF Gulf is managing a forum for its members in order to enable ideas and experiences exchanges, to participate in best practices and standards evolution and to deliver services of major interest for its members.


Under the umbrella of itSMF International, itSMF Gulf has the objectives of promoting the “best practices” of Service Management across the Gulf, as defined in ITIL and its following standards.


itSMF Gulf has the ambition of developing an Arabic-speaking community within the itSMF, and assisting the creation of further chapters across the region by providing support to local country groups.


Copyright 2006 itSMF Gulf. All rights reserved