About itSMF Gulf

About The IT Infrastructure Library (ITIL®)

What is ITIL®?

ITIL® is the most widely accepted approach to IT service management in the world. ITIL® provides a cohesive set of best practice, drawn from the public and private sectors internationally. It is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools. The best practice processes promoted in ITIL® support and are supported by, the British Standards Institution's standard for IT service Management (BS15000). OGC and itSMF are working together to scope the content of an update to ITIL® publications, scheduled for 2006.

Why adopt ITIL?

  • Provides a criteria for professionalism
    • Commonly accepted; Formal body of knowledge

    • Formal recognition by fellow professionals

    • Subscription to a code of ethics

  • Focus on benefits to customer/business via BP. (IT Business Alignment)
    • Provides a starting point not a goal

    • Presents guidelines not regulations

    • Promotes internal direction using a common vision and language

    • Provides decision making metrics

  • Cost reduction - based on the standardization of the expensive processes (20/80)

  • Managing the infrastructure now in top 3 concerns

  • Repeatable processes

  • Avoid re-inventing the wheel


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