More information on certification can be requested from
There are three levels of certification in the ITIL qualification scheme.
1. Foundation Certificate
2. Practitioners Certificate
3. Managers Certificate
This is designed to provide a foundation level of
knowledge in IT Service Management and is aimed at all personnel who wish to
become familiar with the best practices for IT Service Management, as defined in
the IT Infrastructure Library (ITIL). The Foundation Certificate in particular
enables people to understand the terminology used within ITIL.
This is aimed at those who are responsible within their organisation for
designing specific processes within the IT Service Management discipline, and
performing the activities that belong to those processes. The Practitioner’s
Certificates focus on the depth of understanding and application of those
subjects, treating each subject as a specialism.
The Manager’s Certificate is aimed at those who need to demonstrate a
capability for managing ITIL-based solutions across the breadth of the Service
ITIL accreditation demonstrates that an individual has met the standards in
Service Management as set by an examination certification board comprising
representatives from OGC, itSMF and the Examination Institutes.
Official professional qualifications based on ITIL are currently offered by the
following Examination Institutes.
(The Information Systems Examination Board) a wholly owned subsidiary of the
British Computer Society.
EXIN - the Examination Institute for Information Science in the