Q: How does ITIL fit with other best practice frameworks such as COBIT?
A: As part of the present review of ITIL, OGC will look at the ways ITIL
works with other best practice frameworks. In the case of COBIT, some
preparatory work has already been done. ITIL processes support many of the COBIT
Control Objectives, and OGC, in association with
ITGI plans to issue a brief report containing mappings.
Q: I want to implement ITIL in my organisation. What should I do?
A: You should start with 'Planning to Implement Service Management' which
addresses this issue. It explains the steps necessary to identify the benefits
an organisation may receive from utilizing ITIL and shows how to realize those
benefits. It aims to help organizations to identify their strengths and
weaknesses, enabling them to develop the former and overcome the latter.
Consultancy services are available through commercial organizations, and it may
also be useful to contact itSMF, an international organisation helping to
promote and develop best practice in service management.
Q: Does the itSMF do conformance testing?
A: Organizations looking to have their service management processes
evaluated by an external auditor should look to a BS 15000 audit see
Individuals seeking certification as being qualified can sit the
globally-recognized qualifications. itSMF believes that there is currently
little value in product conformance testing/claims since:
* ITIL is non-prescriptive guidance,
* no products provide functionality across all disciplines
* a purchaser still needs to evaluate any product for suitability.
Q: Is there an itSMF International web site?
A: Yes. The International itSMF has an internet presence which can be
reached by accessing the following URL: