and it's strategic partner ITI cordially invites You and your colleagues to attend the
Inaugural :


Please join us at your industry event – 2006 HDI-MEA Conference & Expo – the leading forum for help desk, customer service, and IT support services professionals. This annual conference will help your support organization keep up with emerging trends and business strategies, renew your commitment to delivering excellent service and support to your customers , improve your organization’s performance and effectiveness, and align IT support services with business objectives.

Join more than 500 of your colleagues, and world-renowned keynote presenters Malcolm Fry, Ron Muns , Phil Verghis and Hans van Herwaarden . Also learn from our prestigious conference faculty, international industry experts, covering key topics including:
  • The IT Folly: Performance without Quality
  • Realizing Business Benefits through Service Quality Management
  • What Is the Effect of ITIL on the Service Desk
  • A Guide to Developing Your Service Delivery Model
  • Understanding How to Develop a Service Level Agreement
  • Knowledge-Centered Support : Executive Overview
  • Emerging Support Center Technologies
  • From Government-controlled Businesses to Government-enabled Businesses
  • Sourcing Governance and Shared Services with an ITIL-ITSM Perspective
  • Assuring Quality in the Service Desks Only Product: Knowledge
  • Performance Metrics: Understanding What Needs to be Measured
  • Developing Meaningful Customer Satisfaction Indices
  • The Forgotten Relationship: Outsourced Vendor Management
  • And much more.

Additionally, the conference will feature HDI training and certification.

This is an excellent opportunity to educate your entire technical support-focused team. Take advantage of  the informal opportunities to meet with your team to share what you’ve learned and begin shaping your plans that apply to your organization’s specific challenges and initiatives. Purchase five conference registrations, and we will give you a sixth registration free of charge.

Register by July 1st to receive a $100 discount on the full conference (HDI-MEA members always receive additional discounts. If you are not already a member, you can join now and save $100 on your conference registration.)

For more information, or to confirm your participation in this important industry event, please visit www.hdi-mea.com/hdi2006 or call us at
+971 4 3911317 (from outside Egypt) and +202 3020772 (from Egypt). 
we are confident that you will find this to be a valuable conference and exposition, and look forward to seeing you there.


Moustafa Kadous
Conference Host

President & COO, HDI-MEA



If you are willing to regularly receive our periodic newsletter please mail us at
info@hdi-mea.com with a subject line "Keep Me"
If you would like to be removed from HDI MEA mailing list please mail us at
info@hdi-mea.com with a subject line "Remove Me"