Don’t miss out on the only IT Service Management Conference in the Middle East!

- Over 30 key contributions from leading minds in IT
- 23 value adding sessions over 2 days
- 4 workshops tailored to the Middle Eastern market
- 1 unique opportunity to learn from the ITIL guru Colin Rudd, author of ITIL Version 1, 2 and 3

Download the
brochure NOW!


Dear <name>,

As the Middle East becomes a rapidly developing service economy, the requirements of today demand that IT services no longer provide a support-role but become a strategic function. When IT systems go down, the consequences might cause a disaster!

Providing and improving IT services is a daily challenge for IT professionals. IIR’s 5th Middle East IT Service Management Conference taking place 23 – 27 March 2008, is your opportunity to keep up-to-date with the most recent developments in ITSM and gain cutting-edge information on key strategies undertaken by the top CIOs of the region and tools and techniques that will help you align business and IT.

Join me and your industry colleagues to share experiences and gain valuable insights into the hottest topics facing the industry today, such as ITIL version 3, ISO 20000 and SOA!

Only at the 5th Middle East IT Service Management Conference:

Key Contributions From Leading Minds in IT:

  • Mohammed Khatib, CIO, Amman Stock Exchange, Jordan **CIO of the year 2007**

  • Zaki Sabbagh, CIO, Zamil Industrial Investment Corporation, KSA

  • UVK Kumar, Head of IT, Doha Bank, Qatar

  • Abdallah El Kadi, CIO, Al Rostamani Group, UAE

  • Colin Rudd, leading authority on IT Service Management – Awarded with the itSMF lifetime achievement award

…And many more regional and international companies, such as ADNOC, Abu Dhabi Police, BP Oil and Energy, Dubai World, Oman Telecommunications, Saudi Hollandi Bank and Qatar Steel Company!

Don’t miss this unique opportunity to see these leading minds on one stage!

Recognised as the region’s premier annual conference about ITSM, it provides a much-needed platform to challenge, debate and discuss the issues and developments affecting ITSM today and in the future. Ask the experts to share their wisdom during the panel sessions and executive roundtable.

PLUS! Choose from 4 Essential Workshops facilitated by international industry experts:

1. ITIL Essentials Boot Camp by itSMF Gulf
2. Developing And Implementing Effective Service Level Agreements
3. ITIL Version 2 To Version 3 Conversion Workshop by ITIL guru Colin Rudd!
4. ISO 20000 – Achieving Certification

The level of interest in ITSM, ITIL and ISO 20000 has risen dramatically in the Middle East. This is your chance to meet the decision makers in person and to gain valuable insights into the hottest topics, market trends and best practices regarding ITSM.

Put 23 – 27 March 2008 in your diary for the 5th Middle East IT Service Management Conference. It is a must attend for all those in the IT department who want to bring radical change to the way the department and rest of the organisation functions.

For details of the top-level speakers, presentations, panel discussions and workshops, simply click through to or click here to download the brochure for the full programme!

To register for this leading event just call +971-4-3352437 and quote A0899SMF2 – or email your interest to

I look forward to welcoming you to the 5th Middle East IT Service Management Conference in March.

Yours sincerely,

Annemarie Franssen MSc
Conference Manager

P.S. Take advantage of our early bird discounts! See website for more information

P.P.S. Do not miss the opportunity to share experiences on how to manage your IT operations like a business.


Sponsorship & Exhibition Opportunities:

Sponsoring or exhibiting at the 5th Middle East IT Service Management Conference provides a targeted approach to promoting your corporate image, products and services as well as creating greater market awareness.

To find out how your organisation can sponsor the event, contact sponsorship: or tel. 971-4-4072488  

Endorsed By: Silver Sponsor: Exclusive IT Partner: