Speaker presentations are available below, you can download them
by clicking on the [view presentation] link beside each speaker.
ITIL v3 Launch
Meet the Authors!
June 11, 2007 @ 8am
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ITIL's most recent version, Version 3,
represents an important evolutionary step in
ITIL's development. This will be a unique
opportunity to learn how the new version of
ITIL will affect the business world and give
you an insight into the future of best
practice. It will also be an opportunity to
see how governments are planning to address
these changes.
If you're a service planner, service
designer, business and IT leader, IT
service manager, service owner,
operational staff, don't miss this
opportunity to attend the only gulf
conference and open your mind to new
possibilities guaranteed to move your
organization ahead and offer real
business inter-connectivity.
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Dr. Abdullah Abonamah |
Introduction and Background
President, itSMF Gulf
Professor and Director, Zayed University
Institute for Technological Innovation
8:30AM-9:30AM
[view presentation]
An executive overview on ITIL v3 with
discussions over what it is and what are
its main features. An introduction to
the central publications within ITIL v3:
Service Strategy (SS), Service Design
(SD), Service Transition (ST), Service
Operation (SO) and Continual Service
Improvement (CSI).
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David Ratcliffe |
ITIL
v3: An Implementation Road Map
President, Pink Elephant
Direct contributor to OGC's ITIL
effort
11:00AM-12:45AM
[view presentation]
In this session, David will provide a
high level implementation road map for
ITIL V3. There are many key
implementation differences to consider
between this model and V2. David will
also highlight the major differences and
how you can successfully position your
organisation for success.
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George Spalding |
Service-Drive
Lifecycle vs. Process-Drive: What's the
Difference?
VP, Pink Elephant
Author: ITIL v3 Continual Service
Improvement
9:30AM-10:45AM
[view presentation]
One of the major and most significant
changes about ITIL v3 is the new service
driven lifecycle approach. George will
provide a detailed description of what
this means, and how this model differs
from the v2 process-driven framework.
George's discussion will focus on the
elevated importance of the Service
Portfolio Management and it relationship
to the Service Catalog the CMDB and IT
Costing models. For those organisations,
who are partway through ITIL v2 roll
out, the points covered will arm you
with the in-depth view of what your
organisation needs to understand key
differentiating factors and then decide
how to best move forward.
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Dorian Digby-Johns |
Aligning Business Strategy to IT strategy
and Service Strategy
Capability Manager, Injazat Data Systems
1:45PM-2:30PM
[view presentation]
Business, IT and Service
Strategy alignment is the ability of an
enterprise to be proactive to changes
happening in the environment in order to
maximize the benefits. Today's
discussion will focus on practicalities
of developing IT strategies that are in
line with Business Objectives. Dorian
will also highlight how service managers
must contribute to the strategy agenda.
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Registration |
Please e-mail your confirmation to the event
planner:
Sign up now, Limited seats available!
Members save up to 40%.
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itSMF Members: $140
non-Members: $220 |
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Location:
Dubai Media City, Building. #1 (Reuters Bldg.)
Ground Floor, Zayed University Offices
Dubai, U.A.E.
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