itSMF ITIL v3 Launch - Jun 11, 07

Speaker presentations are available below, you can download them by clicking on the [view presentation] link beside each speaker.

itSMF Gulf
ITIL v3 Launch
Meet the Authors!
June 11, 2007 @ 8am 

ITIL's most recent version, Version 3, represents an important evolutionary step in ITIL's development. This will be a unique opportunity to learn how the new version of ITIL will affect the business world and give you an insight into the future of best practice. It will also be an opportunity to see how governments are planning to address these changes.
If you're a service planner, service designer, business and IT leader, IT service manager, service owner, operational staff, don't miss this opportunity to attend the only gulf conference and open your mind to new possibilities guaranteed to move your organization ahead and offer real business inter-connectivity.
Event Topics
- Introduction & Background
- Service-Drive vs Process-Drive
- An Implementation Road Map
- Integration of Business with IT Strategy
- Adapting to ITIL v3 - How governments address change
- Accelerate ITIL v3 success with Tools
Dr. Abdullah Abonamah
Introduction and Background

President, itSMF Gulf
Professor and Director, Zayed University Institute for Technological Innovation

8:30AM-9:30AM                          [view presentation]

An executive overview on ITIL v3 with discussions over what it is and what are its main features. An introduction to the central publications within ITIL v3: Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operation (SO) and Continual Service Improvement (CSI).
David Ratcliffe
ITIL v3: An Implementation Road Map
President, Pink Elephant
Direct contributor to OGC's ITIL effort
11:00AM-12:45AM                      [view presentation]
In this session, David will provide a high level implementation road map for ITIL V3. There are many key implementation differences to consider between this model and V2. David will also highlight the major differences and how you can successfully position your organisation for success.
Maria Medvedeva
Accelerate ITIL v3 Success with Tools

Secretary, itSMF Gulf
Regional Director, CA

                        [view presentation]

Are you slowing down your current software implementation to investigate how to use new information and strategy? Are your IT business management and infrastructure solutions mapped to the new ITIL v3? Does your vendor have business services management architecture to support ITIL v3 lifecycle approach?

Most people who implement ITIL have taken a silo approach: both from process and from technology standpoint. IT approach to enable ITIL v3 has to include a solid foundation starting from IT Governance solutions to Business Service Management with focus on balanced scorecards and key performance indicators.
George Spalding
Service-Drive Lifecycle vs. Process-Drive: What's the Difference?

VP, Pink Elephant
Author: ITIL v3 Continual Service Improvement

9:30AM-10:45AM                         [view presentation]

One of the major and most significant changes about ITIL v3 is the new service driven lifecycle approach. George will provide a detailed description of what this means, and how this model differs from the v2 process-driven framework. George's discussion will focus on the elevated importance of the Service Portfolio Management and it relationship to the Service Catalog the CMDB and IT Costing models. For those organisations, who are partway through ITIL v2 roll out, the points covered will arm you with the in-depth view of what your organisation needs to understand key differentiating factors and then decide how to best move forward.
Dorian Digby-Johns
Aligning Business Strategy to IT strategy and Service Strategy

Capability Manager, Injazat Data Systems

1:45PM-2:30PM                        [view presentation]

Business, IT and Service Strategy alignment is the ability of an enterprise to be proactive to changes happening in the environment in order to maximize the benefits. Today's discussion will focus on practicalities of developing IT strategies that are in line with Business Objectives. Dorian will also highlight how service managers must contribute to the strategy agenda.

Andy Evans
Issues and Opportunities – the impact of ITIL Version 3 on a Version 2 project at Dubai Municipality IT Department

Programme Director, Dubai Municipality

3:15PM-4:00PM                        [view presentation]

Project ACE is an ambitious project within the Dubai Municipality IT Department to implement IT Service Management and achieve ISO/IEC 20000 Certification. The introduction of ITIL Version 3 provides opportunities to enhance the programme. However, Version 3 brings some challenges that will need to be carefully managed if ISO certification is to be achieved. Andy will explain how Dubai Municipality have carefully thought through the implications of Version 3 and have updated their plans accordingly.
Please e-mail your confirmation to the event planner:
Feras Abou Shackra at or call +97143901871
Sign up now, Limited seats available! Members save up to 40%.
itSMF Members: $140
non-Members: $220

Dubai Media City, Building. #1 (Reuters Bldg.)
Ground Floor, Zayed University Offices
Dubai, U.A.E.

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Copyright 2007 itSMF Gulf. All rights reserved