President, itSMF Gulf
Professor and Director, Zayed University Institute for Technological Innovation

8:30AM-9:30AM                          [view presentation]
 

An executive overview on ITIL v3 with discussions over what it is and what are its main features. An introduction to the central publications within ITIL v3: Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operation (SO) and Continual Service Improvement (CSI).

 

 

 

In this session, David will provide a high level implementation road map for ITIL V3. There are many key implementation differences to consider between this model and V2. David will also highlight the major differences and how you can successfully position your organisation for success.

 

 

One of the major and most significant changes about ITIL v3 is the new service driven lifecycle approach. George will provide a detailed description of what this means, and how this model differs from the v2 process-driven framework. George's discussion will focus on the elevated importance of the Service Portfolio Management and it relationship to the Service Catalog the CMDB and IT Costing models. For those organisations, who are partway through ITIL v2 roll out, the points covered will arm you with the in-depth view of what your organisation needs to understand key differentiating factors and then decide how to best move forward.

 

Business, IT and Service Strategy alignment is the ability of an enterprise to be proactive to changes happening in the environment in order to maximize the benefits. Today's discussion will focus on practicalities of developing IT strategies that are in line with Business Objectives. Dorian will also highlight how service managers must contribute to the strategy agenda.