itSMF Members Event - May 14, 07    BOOK NOW


itSMF Gulf - Members Events
Taking ITIL/ITSM from Theory to Reality
How should a company get started on an ITSM implementation? And what important factors need to be taken into consideration to ensure measurable success?

* Human labour accounts for more than 40% of the overall service delivery cost.
* 80% of downtime is from people and process failures.

Organizations today need to properly leverage industry standards and technology to achieve more effective, efficient and economical management of people, processes and technology. In order to transform ITSM best practices into reality, IT professionals and management must take specific and focused action.

Getting started is not always easy. Attend our workshop and learn:

  • How to train your staff to internalize ITSM and ITIL practices so they become second nature
  • How to determine your enterprises "pain points" and gaps between theory and current reality
  • Why you need a "practical process coach" or mentor to help during implementation
  • How to measure the impact of changes and document lessons learned
  • ITIL v3.0 - An update
14 MAY 2007 - 10am to 2pm

  • Introduction and status of itSMF Gulf by Dr. Abdullah Abonamah, President for itSMF Gulf
  • Status update on ITIL v3.0
  • Taking ITSM/ITIL from Theory to Reality
  • Panel discussion with members of the itSMF Gulf steering committee
  • Light lunch and open discussion with other members and sponsors
Dubai Media City
Building 1
(The Reuters building)
Ground floor
Offices of Institute for Technological Innovation (ITI), Zayed University
 itSMF Gulf
Please e-mail your confirmation to
Registration is free for itSMF members and 200 AED for non-members.

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Copyright 2007 itSMF Gulf. All rights reserved