itSMF ADTEK Pre-Conference Workshop


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ITIL/ITSM Executive Overview



Agenda

  • 10:00    WELCOME AND OPENING ADDRESS
    Feras Abou Shackra, itSMF Gulf, Executive Committee

     
  • 10:30    AN EXECUTIVE OVERVIEW   [Download]
    itSMF Gulf, President
    An executive overview on ITIL/ITSM to develop a high level understanding of the ITIL process model and how the processes interrelate. Highlights of the program include reviewing what others have done to assess their organizational needs, promote ITIL adoption within their sectors, realize a competitive business advantage, and links to business growth and profitability.

     
  • 11:30    COFEE BREAK

     
  • 12:00    THE WAY FORWARD - ITIL V3    [Download]
    Nasser El Hout, Associate
    A brief on ITIL with discussions over what it is and what are its main features. An introduction to the central publications within ITIL and the business reasons for adopting this approach. Introducing ITIL V3 and the enhancements made.

     
  • 12:45    AN IMPLEMENTATION ROADMAP   [Download]
    PJ Corum, Managing Director, Quality Assurance Institute
    A high level implementation road map for ITIL V3. There are many key implementation differences to consider between this model and V2. A highlight of the major differences and how you can successfully position your organisation for success.

     
  • 13:30    NETWORKING LUNCH



Location:
Hilton Hotel
Abu Dhabi, UAE
ADTEK Conference

Time:
Nov 18, 2007, from 9am to 2 pm.

Registration:
Please e-mail your confirmation to info@itsmf-gulf.org
 

 

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Copyright 2006 itSMF Gulf. All rights reserved