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ITIL/ITSM Executive Overview
- 10:00 WELCOME AND OPENING ADDRESS
Feras Abou Shackra, itSMF Gulf, Executive
- 10:30 AN EXECUTIVE OVERVIEW
itSMF Gulf, President
An executive overview on ITIL/ITSM to develop a high
level understanding of the ITIL process model and
how the processes interrelate. Highlights of the
program include reviewing what others have done to
assess their organizational needs, promote ITIL
adoption within their sectors, realize a competitive
business advantage, and links to business growth and
- 11:30 COFEE BREAK
- 12:00 THE WAY FORWARD - ITIL V3
Nasser El Hout, Associate
A brief on ITIL with discussions over what it is and
what are its main features. An introduction to the
central publications within ITIL and the business
reasons for adopting this approach. Introducing ITIL
V3 and the enhancements made.
- 12:45 AN IMPLEMENTATION ROADMAP
PJ Corum, Managing Director, Quality Assurance
A high level implementation road map for ITIL V3.
There are many key implementation differences to
consider between this model and V2. A highlight of
the major differences and how you can successfully
position your organisation for success.
- 13:30 NETWORKING LUNCH
Abu Dhabi, UAE
Nov 18, 2007, from 9am to 2 pm.
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