Publications


 

DUBAI MUNICIPALITY EMBRACE ITIL™ SERVICE MANAGEMENT BEST PRACTICES
Monday, Nov 26, 2007
As part of ACE Project, Dubai Municipality – Information Technology Department - will be upgrading the service desk function and introducing the best practice Incident Management Process as described by the IT-Infrastructure Library (ITIL™).

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ARABIAN CENTER OF EXCELLENCE (ACE) PROJECT IN DUBAI MUNICIPALITY
Tuesday, Dec 4, 2007
The IT Department is now in the process of implementing a new project that is based on the IT-Infrastructure Library (ITIL™). This will ensure that best practices implemented across the organization.

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